Terms Of Service
1. Booking Your Holiday
​
Once you have agreed to an itinerary as supplied by us, the Booking Form must be completed, and a deposit must be paid to secure your booking. The person who signs the Booking Form does so on the behalf of all persons named therein and all are subject to these conditions. The deposit required is 30% of the full safari cost, which will be advised by us with the proposed itinerary, the balance of full payment is then due no less than 6 weeks prior to intended departure date.
Bookings made within 6 weeks of intended departure must be accompanied by the payment in full to secure the booking. No booking will be considered definite, or agreement made until the booking form and deposit are received, accepted by us and a confirmation/invoice issued. When making payment by bank transfer, the amount quoted on the booking form must be the amount that reaches the Leisure Safaris bank account, i.e. any charges levied by your bank must be paid in by you addition to the safari payment. Leisure Safirs will pay bank charges levied by our bank only.
​
2. Amendments & Cancellations by You
​
If you wish to make any changes to or cancel the content of your safari after an agreement has come into existence, we will require such requests in writing, by the signatory of the Booking Form. If you wish to change any details of the content of your safari (e.g. change departure dates, accommodation types or even parts of the itinerary) we will do our best to help, however there will be an Amendment Fee levied. If you wish to cancel your safari the following cancellation charges will be applied from the day written request of cancellation is received by us:
Amount of cancellation charge is shown as a % of total cost of safari:
-4 weeks or more before arrival (28 days and more) 25% of total booking
- 3 weeks before arrival (21 days inclusive) 50% of total booking
- 2 weeks before arrival (14 days inclusive) 75% of total booking
- 1 week before arrival (7 days inclusive) 80% of total booking
-No show 100% of total booking
3. Amendments & Cancellations by Us
​
Due to the nature of the locations travelled in we reserve the right to make minor changes (e.g. places of accommodation, route changes) to the itinerary as long as changes offered are of equal or similar standard/value. Very rarely, we may be forced to cancel or curtail your holiday after departure where a force majeure situation (such as those described in clause 4) arises. In this situation, we regret that we cannot make any refunds, pay any compensation or be responsible for any costs or expenses incurred by you as a result.
​
4. “Force Majeure”
​
We regret we cannot accept liability or pay any compensation where the performance or prompt performance of our contractual obligations is prevented or affected by reasons or circumstances amounting to “force majeure”. This includes any event which we the supplier of the service(s) in question could not, even with all due care, foresee or avoid such as, for example, natural or nuclear disaster, war or threat of war, civil strife, industrial dispute, terrorist activity, adverse weather conditions, fire and all similar events.
​
5. Your Responsibilities
​
Under terms of this agreement, all clients are required to purchase suitable travel insurance on payment of the deposit. This must include the costs of medical assistance, including repatriation. It is also the responsibility of the client(s) to ensure that they are in possession of a current passport with at least 6 months validity and all other documents required for your safari (e.g. valid visa). Leisure Safaris will not be liable if you fail to do so, and you will be responsible for meeting any additional costs incurred by reason of such failure.
​
6. Behaviour
​
We reserve the right in our absolute discretion to terminate without notice the safari arrangements of any client whose behaviour is such that it is likely in our opinion to cause distress, damage, danger or annoyance to other guests, employees, property, any third party, to the animals or to themselves. If you are prevented from travelling because in the opinion of any person in authority you appear to be unfit to travel or likely to cause discomfort or disturbance to other passengers our responsibility for your safari thereupon ceases. Full cancellation charges will apply, and we will be under no obligation whatsoever for any refund, compensation or costs you may incur.
​
7. Special Requests
​
Special requests should be indicated on the booking form or requested in writing. We will try to arrange for special requests to be met, but cannot, and do not, guarantee that they will be provided. Some may be guaranteed by a supplement. Adding requests after booking may incur an amendment charge.
​
8. Currency Conversions
​
The currency conversions are only a spot rate and are not binding. The prices are subject to change due to currency fluctuations.
​
9. Accommodation
​
Accommodation which forms part of the Client’s booking may only be used by the persons named on the booking form. Subletting is not permitted. The Client must observe the rules of the accommodation and must check-out by 10:00am on the day of departure. The Client shall behave properly throughout his holiday and, in particular, must not do or permit to be done anything which might lead to damage to any property, injury to any person, or vitiation of any contract of insurance. The Client will use, occupy and enjoy the accommodation provided as part of his holiday with due care and in a proper manner without allowing the accommodation to become unreasonably soiled. No items, fixtures or fittings shall be removed from the accommodation or left outside at any time. The Client will be responsible for the cost of repairing or replacing any lost, broken or damaged items, including lost keys.
​
10. Travel Delays and Flights
​
Flight times are provided by Charter Airlines and are subject to change because of such matters as air traffic control restrictions, weather conditions and technical problems. Flight timings are therefore estimates only and cannot be guaranteed. Leisure Safaris will not be liable if a flight is delayed. All flying guests luggage should be soft duffel bags, with no rigid parts or hard spin, this allows pilots to squeeze the bags in the luggage compartments which can be small depending on the charter aircraft.
​
11. Accurate Descriptions
​
Leisure Safaris makes every effort to ensure that all lodges, hotels and camps offered are described as accurately as possible in our literature and on our website. However, changes can occur and clients should always refer to our website for the latest information, and ask us about anything which puzzles them. Clients should bear in mind that certain facilities, particularly dining, entertainment and excursions, are subject to demand at any given time. It would not, for instance, be reasonable to expect an excursion to be run unless there is a demand which makes its operation economically viable.
​
12. Get ready to enjoy an adventure of a lifetime!
​